People are problem-solvers, they have common sense and they care. AI and bots process data quickly, recognise patterns and supply automated responses. Hey Jude combines people and technology to provide businesses with Intelligence Augmentation - a better, smarter and more cost-effective way to engage with customers or employees, while also delivering improved products and services.
Hey Jude has invested heavily in technology to develop an innovative and award-winning app solution in the lifestyle management space. With AI and machine learning, we can define custom categories and tags to structure the request data and get actionable insights. By analysing member requests and data for interests, sentiment, emotion, opinion and more, a member profile is built, which offers personalised service and the fastest turnaround times in the market.
For the Hey Jude member, they make requests using a familiar, message-based interface where they can elaborate on requests by uploading images. If needed or preferred, a voice note can be made instead of typing a message. Member data is secure, with safe in-app payment methods, and request status and history is visible to the member.
Hey Jude is in a unique position to see, access and store information on members and suppliers. Our administrator dashboard provides a snapshot of all member data and requests, while our supplier management system enables us to manage, rate and secure the best suppliers. Through our payment portal, we have an overview at any given time of payments received, suppliers paid, declined payment and reasons why payments failed.
Reporting and big data analytics are essential to better understand and predict member behaviour. Custom-built data reports can be pulled at request, on specific category areas, to generate real-time, relevant member insight. Where necessary, access to sensitive member data is permission-based.
SNAPSHOT OF ALL MEMBER DATA AND REQUESTS
MANAGE, RATE AND SECURE BEST SUPPLIERS
FULLY INTEGRATED PAYMENT PORTAL
REPORTING AND BIG
We provide extensive service delivery to customer in nine African countries, New Zealand, Australia, United Arab Emirates, England and Scotland, with service delivery partners in the United States and Canada. Hey Jude’s expansion plans include Hong Kong, Singapore, Canada, Brazil, Mexico, Saudi Arabia and India. Our locally based agents speak the following languages: English, 33 African languages, Cantonese, Spanish, Portuguese, French, Arabic, German, Mandarin and Japanese.
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In a digital, on-demand world, people want information and services delivered instantly. Hey Jude provides real-time responses to member requests, by accessing our global network of 350 000 customer rated, credit checked and referenced suppliers. Supply can even be underwritten to provide clients with a fulfilment warranty.
Any supply partner or discount in the supply base that is already offered by a client, can easily be included using simple plug-in technology, while best of breed suppliers can be integrated through the Hey Jude SDK.