Privacy Policy


Last updated: Saturday, September 1st, 2018


Inzone Adlink Pty Ltd (“us”, “we”, or “our”) operates the Hey Jude mobile application (the “Service”).


We understand that when you use Hey Jude’s services you are placing your trust in us to handle your data appropriately and that is why we take a no nonsense approach to data protection. We are committed to strong and transparent privacy practices.

Part of this no nonsense approach is you provide with as much information about how we process your personal information in connection with your use of our service and to enable you to make informed decisions about your personal information when using Hey Jude.

Our Privacy Policy explains:

  • What Personal Data we collect and why we collect it
  • How we use Personal Data
  • Who we share Personal Data with
  • The choices we offer, including how to access, update, and remove Personal Data

  • 1. INFORMATION COLLECTION AND USE

    Hey Jude collects Personal Data about you when you provide it directly to us, when we feel it necessary to capture key information to help our agents in future service requests, or when Personal Data about you is automatically collected in connection with your use of our Service.

    Hey Jude uses this Personal Data to:

    1. provide, administer, and improve our Service;
    2. better understand your needs and interests;
    3. fulfil requests you make;
    4. personalise your experience;
    5. provide Service announcements;
    6. provide you with information and offers from Hey Jude, Hey Jude Affiliates, and our business partners;
    7. protect, investigate, and deter against fraudulent, harmful, unauthorised, or illegal activity and
    8. comply with legal obligations.

    2. HOW WE USE YOUR INFORMATION

    We use information held about you (and information about others that you have provided us with) in the following ways:

    2.1 Contact Information:
    information we collect to identify or contact you, we collect typical “business card information” such as your first and last name, physical address, email address, telephone number. This is the basic information that we collect when you register for our service on the app.

    2.2 Transaction Information:
    information related to transactions you conduct on the Service

    2.3 User Account Information:
    information that identifies you to the Service, such as your user name, email address, password, and IP address. For example, we use this information to authenticate you when you log in to the Service, and use the IP address to help agents efficient locate you while using the Service and provided a better more efficient service.

    2.4 User Content:
    From time to time we will collect Personal Data as part of such content, images, comments, and other content, information such as important addresses and basic family information and user preferences such as ‘Client likes independent coffee shops’. This information is solely used to efficiently serve you while using the Service.

    2.5 Technical Information:
    We collect information about your mobile device, including where available, your IP address, operating system and browser type, for system administration and analytical purposes; information showing us from which app store you downloaded our App;

    2.6 Information we receive from other sources:
    When using our Services, we will may be in contact with third parties who may provide us with certain information about you in order to enable your use of the Services. This includes information available here {link to services} as amended from time to time.

    2.7 Cookies or similar technologies to analyse trends:
    Hey Jude uses technology to administer the website, track users’ movements around the website, and gather information about our user base, such as location information based on IP addresses. Users can control the use of cookies at the individual browser level. For more information regarding cookies or similar technologies, please review our Cookie Policy.

    Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioural advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Products do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Products and after you leave our properties.

    2.9 Crash data:
    This will include your device information, details of the incident experienced, your screen resolution and any comments that you add to the incident. This information is processed by a third party who is GDPR compliant.

    3. JUSTIFICATION OF USE

    We will only use your Personal Data if we have a lawful basis for doing so. Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the ground in respect of each use of your personal data in this policy. These are the principal grounds that justify our use of your information:

    3.1 Consent: where you have consented to our use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);

    3.2 Contract performance: where your information is necessary to enter into or perform our contract with you;

    3.3 Legal obligation: where we need to use your information to comply with our legal obligations;

    3.4 Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights; and

    3.5 Legal claims: where your information if necessary for us to defend, prosecute or make a claim against you or a third party.

    If you are using our Services on behalf of a third party, you must have obtained clear permission from the individuals whose data you provide us with before sharing that data with us. For the avoidance of any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.

    4. WHERE WE STORE YOUR PERSONAL INFORMATION

    The personal data that we collect from is processed in the European Economic Area (“EEA”) and stored on Amazon Web Services (Ireland) Cloud Servers This data may however be processed by staff operating outside of the EEA who work for us.

    Your passwords are stored on Hey Jude’s servers in encrypted form. We do not disclose your account details. It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although Hey Jude will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our mobile app, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent any unauthorised access.

    5. HOW LONG WE STORE YOUR CUSTOMER ACCOUNT DATA

    Hey Jude will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Hey Jude to delete specific personal information from your Customer Account, we will honour this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.

    Customer Account Data stored in our system(s) is generally stored up to 7 years following closure of your account unless there is a specific need or obligation to retain your information longer (like in the case of an open investigation, audit or other legal matter).

    Invoice records, including their digital equivalent, may be retained in identifying form by Hey Jude for longer periods for accounting, tax, and audit purposes depending on and in accordance with applicable tax law.

    6. DISCLOSURE OF YOUR INFORMATION

    We may share Personal Data with vendors, third party service providers, and agents who work on our behalf and provide us with services related to the Service. These parties include:

    Third parties who act for us or provide services for us, such as billing and credit card payment processing, maintenance, sales, marketing, administration, support, data enrichment, hosting, and database management services Outside professional advisors (such as lawyers and accountants) for purposes related to the operation of our business such as auditing, compliance, and corporate governance Hey Jude Affiliates, including persons or entities that acquire some or all of Hey Jude or our assets

    We may also disclose your personal information to third parties in the following circumstances:
    Disclosure of personal information such as phone numbers to our service providers and business partners, restaurants, tradesmen, healthcare professionals (to assist us in performing any service we enter into with them or you), analytics providers, (to assist us in the improvement and optimisation of the App) and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. A list of such third parties can be reviewed at www.heyjudeapp.com/serviceproviders.html

    7. SECURITY

    We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We use commercially reasonable security measures to protect against the loss, misuse, and alteration of your information under our control based on the type of Personal Data and applicable processing activity, such as data encryption in transit, and enforcement of least privilege and need-to-know principles. To the extent the Service requires you to provide any Financial Account Information, such as when you purchase subscriptions to the Service, that information will be collected and processed by third-party PCI-compliant service providers. We do not store Financial Account Information transmitted through the Service, provided that we do store (or our payment processor on our behalf will store) just the last four digits of your credit card number, if you provide this to us, to comply with credit card processing requirements of authorizations, charges and chargebacks.

    8. INTERACTIONS WITH OTHERS

    This Privacy Policy applies only to the Service. It does not apply to products, services, or sites that are provided by or operated by third parties, even if such products, services or sites are linked or redirected to or from the Service (“Third-Party Sites”), regardless of whether or not such link or redirection is authorized by Hey Jude. Third-Party Sites or Apps may have their own policies regarding privacy, or no policy at all. The fact that we link to a Third-Party Site is not an endorsement, authorization, or representation that we are affiliated with that third party. Hey Jude is not responsible for Third-Party Sites, and you use them at your own risk. We encourage you to read the privacy policies and terms of the Third-Party Sites that you visit or use.

    9. WHAT RIGHTS AND CHOICES DO YOU HAVE REGARDING YOUR PERSONAL DATA?

    Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at askjude@heyjudeapp.com .

    You have certain rights with respect to your Personal Data, and we want to help you review and update your information to ensure it is accurate and up-to-date. We may limit or reject your request in certain cases, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, if it is not required by law, or if the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question. In some cases, we may also need you to provide us with additional information, which may include Personal Data, to verify your identity and the nature of your request. We will take reasonable steps to respond to all requests within 30 days (or less!). You can also contact us directly at askjude@heyjudeapp.com if you have any additional requests or questions:

    9.1 Right to rectification:
    If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.

    9.2 Right to erasure / ‘Right to be forgotten’:
    You can request that we erase some or all of your Personal Data from our systems. Please note that if you request the deletion of information required to provide the Service to you, your User Account will be deactivated and you will lose access to the Service.

    9.3 Right to data portability:
    You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible. For the following, please email us at askjude@heyjudeapp.com

    9.4 Right to restriction of processing / Withdrawal of consent:
    If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Service. You can ask us to restrict further processing of your Personal Data. You also have the right to lodge a complaint about Hey Jude’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

    9.5 Right to complain:
    You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for marketing purposes.

    9.6 Closing Your Account:
    You may close an account, and upon termination of your User Account, we will take reasonable steps to provide, modify, or delete your Personal Data as soon as is practicable. However, Hey Jude may nevertheless retain your Personal Data to protect the business interests of Hey Jude, Hey Jude Affiliates, vendors, and other users, and some information may remain in archived/backup copies for our records or as otherwise required by law. Those interests include without limitation the completion of transactions, maintaining records for financial reporting purposes, complying with our legal obligations, resolving disputes, and enforcing agreements.

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    Hey Jude will not ordinarily charge you in respect of any requests we receive to exercise any of your rights detailed above; however, if you make excessive, repetitive or manifestly unfounded requests, we may charge you an administration fee in order to process such requests or refuse to act on such requests. Where we are required to provide a copy of the personal data undergoing processing this will be free of charge; however, any further copies requested may be subject to reasonable fees based on administrative costs.

    Asking us to stop processing your personal data or deleting your personal data will likely mean that you are no longer able to use Hey Jude’s Services, or at least those aspects of the Services which require the processing of the types of personal data you have asked us to delete, which may result in you no longer being able to use the Services.

    10. ENFORCEMENT AND RECOURSE

    We take our privacy commitments very seriously. We will conduct internal audits of our compliance with this Privacy Policy, and work to ensure that our employees and service providers also adhere to the Privacy Policy. If you have any questions or concerns regarding privacy related to the Service, please send us a detailed message to askjude@heyjudeapp.com , and we will try to resolve your concerns.

    We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    11. CHANGES TO THE PRIVACY POLICY

    We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, you will be notified via email (if you have an account where we have your contact information) or otherwise in some manner through the Service that we deem reasonably likely to reach you (which may include posting a new privacy policy on our Website—or a specific announcement on this page). Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting) or on the Effective Date set forth in the modified Privacy Policy. In all cases, your continued use of the Service or Website after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

    12. WHAT IF YOU HAVE QUESTIONS REGARDING YOUR PERSONAL DATA?

    Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can reach us online at askjude@heyjudeapp.com , or by mail at:

    PLP Group Pty Ltd
    Attention: Privacy Officer
    300 Kent Street
    Randburg
    South Africa